My name is Stephen McCarthy
I build high-performing design teams and deliver world class products & services that meet user needs and business goals.
I’m currently Director of Product Design and User Research for Which?. Before that I was Head of Design for GOV.UK and the Government Digital Service (GDS).
Increasing year-on-year engagement by fixing the basics
Improving the end-to-end product research and buying journey
Building the home for government services and information
Building your trusted home for everyday advice
Creating a range of user-centred B2B products for the public sector
Getting clear advice to people during a time of national importance
Designing an accessible payments service for the public sector
Creating an identity for this community and series of events
Building a wider GovDesign community of over 2,500 people
Building and maintaining design skills in the public sector
Event, brand and product design for this important government digital transformation conference
Building a vision and strategy for the UK government’s digital home